COMPASS Outreach Member

Location: St.James
Status: Full-time / Part-time | Flexible shifts (day, evening, or weekend availability required)
Wage: $25/hour

Apply by: Emailing hr+outreach@pcs-scp.ca with your resume

Job Summary

Are you passionate about people-first safety? Do you believe that public spaces should be welcoming, inclusive, and safe for everyone; especially those who are often left out?

As a COMPASS Outreach Member, you’ll serve as a visible and trusted presence in public spaces, transit hubs, and community areas. Your role will be to engage directly with individuals, de-escalate conflict, provide referrals to services, and support broader systemic change.

COMPASS team members are outreach workers grounded in empathy, accountability, and social justice. You’ll be part of a highly collaborative team supported by trauma-informed supervision, regular debriefs, and a culture of care.

Key Responsibilities

Community Outreach & Relationship Building

• Act as a frontline outreach worker, engaging with individuals facing barriers related to housing, mental health, substance use, or social isolation.
• Build trusting relationships with community members, service providers, and key partners.
• Connect individuals to relevant supports, including housing, crisis response, cultural or peer-based services.
• Participate in public outreach events and neighborhood safety initiatives.

Safety Presence & Crisis Support

• Provide a visible, non-enforcement-based presence in public and community spaces.
• Use trauma-informed de-escalation and active listening techniques to respond to low-risk incidents.
• Support wayfinding, conflict resolution, and community safety through outreach; not authority.
• When appropriate, collaborate with law enforcement or emergency services in a supportive, community-facing capacity.

Systemic Advocacy & Program Development

• Identify systemic gaps and offer insight into community needs and emerging trends.
• Contribute to program evaluations and the evolution of trauma-informed safety practices.
• Engage in feedback sessions, team debriefs, and reflection practices to help improve program delivery.

Documentation & Impact Tracking

• Maintain accurate records of outreach activities, referrals, and safety incidents using team tools.
• Assist in tracking patterns and measuring the effectiveness of safety strategies.
• Support continuous learning through team-based reflection and shared knowledge.

Qualifications & Attributes

You Bring:

• Lived or professional experience in outreach, harm reduction, peer support, public safety, or social services.
• Strong communication and interpersonal skills, especially in high-stress or emotionally charged situations.
• A calm, nonjudgmental presence with a commitment to equity, safety, and cultural humility.
• Ability to work on foot for extended periods in outdoor or transit-accessible environments.
• Comfort with documentation and basic reporting tools.
• A valid driver’s license and flexibility to work varied shifts (day/evening/weekend rotations).

Assets (Not Required):

• Experience in mobile outreach, shelter work, or transit/public-facing roles.
• Knowledge of Indigenous cultural safety, language, or local community dynamics.
• Certification in first aid, Naloxone, crisis intervention, or non-violent conflict resolution.
• Experience navigating or supporting others through public systems (housing, justice, healthcare).

We strongly encourage applications from individuals with lived experience and those who reflect the diversity of the communities we serve. If you're unsure whether you meet every requirement, we still encourage you to apply.

What You’ll Gain

• The chance to be part of a forward-thinking, impact-driven community safety program.
• Ongoing training, mentorship, and professional development opportunities.
• A supportive team culture that prioritizes mental wellness, debriefing, and mutual care.
• Meaningful, paid work that bridges outreach, safety, and systemic change.